Frequently Asked Questions
Find answers to common questions about BugBunny casino. Can't find what you need? Contact our 24/7 support team.
Account & Registration
How do I create a BugBunny account?
Creating an account is quick and easy! Visit BugBunny.sbs and click "Register". Provide your mobile number, create a secure password, and optionally enter a referral code. You'll receive an SMS verification code to complete registration. The entire process takes less than 2 minutes. Register now
What is the minimum age requirement?
Players must be at least 21 years old to register and play at BugBunny. Valid Philippine identification (National ID, Driver's License, or Passport) is required for account verification and withdrawals.
Can I have multiple accounts?
No, each player is allowed only one account. BugBunny employs advanced detection systems to identify multiple accounts. Violators will face permanent suspension and forfeiture of funds. Learn about our policies
Deposits & Withdrawals
What payment methods are available?
BugBunny supports multiple Philippine payment methods: GCash, PayMaya, bank transfers (BPI, BDO, Metrobank, UnionBank), and cryptocurrencies (USDT, BTC, ETH). All transactions are secured with 256-bit SSL encryption. Deposit now
What is the minimum deposit amount?
The minimum deposit is PHP 100 via all payment methods. GCash and PayMaya deposits are credited instantly (average 25 seconds). Bank transfers process within 5-15 minutes.
How long do withdrawals take?
Standard withdrawals under PHP 50,000 process within 5-20 minutes. VIP members enjoy priority processing (3-10 minutes). Bank transfers during weekends/holidays may take 2-4 hours. There are zero fees for your first 3 monthly withdrawals. Learn about VIP benefits
Are there any transaction fees?
Deposits are always free. First 3 withdrawals per month have no fees. After that, a 2% processing fee applies (maximum PHP 100). VIP Gold tier and above enjoy unlimited free withdrawals.
Bonuses & Promotions
What is the welcome bonus?
New players receive a 150% match bonus up to PHP 10,000 on their first deposit, plus 100 free spins on selected slot games. Simply deposit at least PHP 100 and your bonus will be automatically credited. See full bonus details
What are the wagering requirements?
Standard promotional bonuses have a 15x rollover (bonus amount x15). Deposit match bonuses require 20x rollover (bonus + deposit x20). Free spins winnings have a 25x rollover. Slots contribute 100% toward wagering, while table games contribute 10-20%. Claim your bonus
How does the referral program work?
Share your unique referral code with friends. You'll earn 10% of their first deposit amount plus 0.5% lifetime commission on all their wagering activity. There's no limit to how many friends you can refer!
Games & Gameplay
What games are available at BugBunny?
BugBunny offers 1000+ games including slot machines, live casino (Baccarat, Blackjack, Roulette, Dragon Tiger), fishing games, bingo, card games, and sports betting. Popular titles include Sweet Bonanza, Super Ace, Lucky Neko, and Mega Fishing. Browse all games
Can I play games for free?
Yes! 85% of our slot catalog and all fishing games offer demo mode with free credits. This is perfect for learning game mechanics before playing with real money. Live dealer games and sportsbook require real money accounts.
What is the average RTP of games?
Our slot portfolio maintains an average RTP of 96.5%, with some games offering up to 98% RTP. All games are certified by iTech Labs and BMM Testlabs for fairness. Check the RTP Live page for real-time game statistics.
Security & Support
Is BugBunny licensed and legal?
Yes! BugBunny operates under Curacao eGaming Master License #8048/JAZ2020-015. All games undergo monthly fairness audits by Gaming Laboratories International (GLI-19 compliance) and are certified by iTech Labs and BMM Testlabs. Learn more about our licensing
How do I contact customer support?
Our support team is available 24/7 in English and Tagalog. Click the floating "Live Chat" button on any page for instant assistance. You can also email [email protected] with a maximum 4-hour response time. Chat with us now
Is my personal information secure?
Absolutely. BugBunny employs 256-bit SSL encryption (the same standard used by banks), adheres to GDPR data protection protocols, and never shares your information with third parties without explicit consent. Enable 2FA via Google Authenticator for additional account security.
Still Have Questions?
Our 24/7 support team is ready to help you in English or Tagalog. Contact us via live chat or start playing now!